8301 Centreville Road, Manassas
NANI’S ETC FREQUENTLY ASKED QUESTIONS
Q: Do the prices shown online include the rental fee plus pick-up and delivery?
A: No, prices shown online only cover cost for the item's rental. There is a separate delivery fee.
Q: Does the rental fee listed on the website a per day or hourly fee?
A: The prices listed on the website for our rental items include weekend rental.
Q: If the event is on Saturday, the set up would be a Friday is there an extra fee for the items to be dropped of on Friday and picked up on Sunday?
A: No. Here is our return policy:
Friday pick up-you have until Monday before 6:30 pm to drop off
Saturday pick up-you have until Monday before 6:30 pm to drop off
Sunday pick up-you have until Wednesday before 5:30 pm to drop off.
If by any chance you do not drop off by Wednesday, you will be charged a $10 per day after Wednesday.
Q: Are there any late fees on rental items?
A: Yes, there is a $10 late fee per day after time of return stated.
Q: Can we see the items at your location?
A: Yes. You can stop by our normal business hours at our location: 8301 Centreville Road, Manassas, VA 20111.
Q. How far in advance should I place a cake order?
A. Tier cakes should be place 2 weeks in advance. Fondant cakes should be placed 2 weeks in advance as well. A deposit of $50 is required to secure the date. Payment for tier and fondant cakes is required to be fully paid 3 days before the event.
Q. Do you require payment at the time a cake order is placed?
A. Yes, we require a $50 deposit when a cake order is placed. Deposit will be applied to balance owed when cake is either picked up or delivered. We require a 1-week cancelation to refund your deposit.
Q. How on time is your delivery time?
A. We do not guarantee delivery hour. Please give a two-hour time frame for items to be delivered.
Q. I would like a tier cake made with tres leches can that be done?
A. We do not do tres leches for tier cakes.
Q. I would like to have a tres leches cake, does it come with fruit?
A. Our tres leches cake is a vanilla cake moistened with a three milk mixture and does not come with fruit on top or in the filling. We can add the fruit to the top or in the filling but there is an extra charge and you would have to specify that you want the fruit filling with the tres leches cake at time of order.
Q. I would like to have a fruit cake, is it moisten like a tres leches cake?
A. Our fruit cake is a vanilla cake filled with pastry cream, peaches in syrup, fresh strawberries, and pineapple topped with whipped topping. The cake is NOT moistened with a tres leches mixture. The cake is soft but not moist.
Q. If I bring a picture in or text you a picture of a design I like that I found on the web, could you replicate it?
A. We strive to provide our customer with a custom cake and welcome inspiration found on the web. We however cannot replicate someone else’s work. We can get inspiration from the design that you like, but we might have to modify it to fit our skills and capacity.
Q. Can I place an order via facebook, text, or email?
A. You can send your request via any of these medium but please make sure you call the store at 703-331-3181 to confirm your order.